FAQ

How can I contact Tbases&More?

You can email us at info@tbasesmore.com where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

Yes

Where do you ship from?

We ship from North Carolina.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@tbasesmore.com

What if the item(s) I received are defective/incorrect/damaged?

E-mail 

Info@tbasesmore.com to report the damage within three days after delivery of the Product to you.

Take a picture of the damaged packaging and Product and email the picture to

info@tbasesmore.com; and place the product back in the original packaging the way you received it. Upon verification and acceptance of your claim, Tbases will send a replacement Product to you.  In the event a replacement Product is unavailable, Tbases may offer a substitute Product acceptable to you or may offer you a refund or credit of the purchase price paid for the damaged Product.